CRM CLIENT MANAGEMENT

iClient Management: Optimize your Customer Relationship with Intelligent Ticket Management

iManagementClient is an application dedicated to customer relationship management, designed to centralize requests and requests while optimizing their processing. This innovative system allows you to trace the problems of partners and customers without resorting to multiple email exchanges, thus providing better efficiency and a complete overview for teams and management.

Key Features of ManageClient

1. Integrated Assistance Ticket System

   • Easy Ticket Generation : Customers can create tickets by selecting their requests from an organized FAQ list and attach files if necessary. Each ticket generates a unique identifier sent by e-mail.
   • Visual Scoreboard : Easily follow the statistics of open, current and closed tickets with an intuitive interface.

2. Ticket Search and Management

   • Simplified research : Customers can find their tickets using their unique ID.
   • Amendment and Follow-up : Employees can add answers, change the statutes or take personal notes for each ticket.

3. Management of Categories and Agents

   • Custom Categories : Create categories to facilitate ticket classification and resolution.
   • Adding Agents : Easily integrate new agents to manage and respond to generated tickets.

4. Knowledge Base and FAQ

   • Organized FAQ : A detailed list of frequently asked questions helps clients find quick answers.
   • Basic Knowledge Module : Update your categories and provide detailed descriptions for increased assistance.

5. Notifications and Custom Settings

   • E-mail notification : Customers are informed as soon as an answer is given to their ticket.
   • Custom Settings : Change the site logo, the front language, the user settings and configure the hosting and email options.

6. Custom Ticket Form

   • Simplicity and Reliability : Clients can fill in custom fields and attach documents for effective communication and transparent management.

Why Choose iClient Management?

• Effectiveness and Traceability : Centralize all requests and claims for simplified management and better responsiveness.
• Global view for the Directorate : Through the dashboard, get a clear presentation of performance and customer support needs.
• Enhanced Customer Experience : Respond quickly and efficiently to queries through an organized and intuitive system.

For a demonstration or any question about iManagementClient, contact us today at sogesti@gmail.com or visit our site : https://clientmanagement.com/.